PERSONAL DATA PRIVACY POLICY – INDEX FINTECH

This Personal Data Privacy Policy ("Policy") describes the activities related to the processing of Users' personal data when accessing, using the website or products and services provided by Index Fintech at Index.vn.

1. Scope of Application

This Policy regulates how Index Fintech collects, processes and stores Users' personal data when using or interacting with products, websites, applications and services operated by Index Fintech.

This Policy applies only to individual Users. Index Fintech recommends that Users read this Policy carefully and regularly monitor for updates (if any).

2. Definitions

2.1. "User"

An individual who accesses, learns, registers, uses or is related to products and services provided by Index Fintech.

2.2. "Personal Data" (PD)

Information in the form of symbols, letters, numbers, images, sounds or similar forms in electronic environment attached to a specific person or helping to identify a specific person.

Personal data includes basic personal data and sensitive personal data.

2.3. Basic Personal Data includes

(a) Full name, date of birth, gender

(b) Residential address, contact information

(c) Nationality

(d) Personal image

(e) Phone number, identification documents

(f) Marital status, family relationships

(g) Digital account information, history of activities on cyberspace

(h) Other data as prescribed by law

2.4. Sensitive Personal Data

Includes data related to private life that when violated may seriously affect the legitimate rights and interests of individuals, such as:

political views, religion; health status; financial - banking information; biometric data; location data; data about sexual life; criminal data; and other specific data as prescribed by law.

2.5. Personal Data Protection

Activities to prevent, detect, prevent and handle violations related to personal data.

2.6. Personal Data Processing

Includes activities such as collecting, storing, analyzing, editing, sharing, encrypting, deleting or destroying personal data.

2.7. Third Party

Organizations, individuals outside Index Fintech and Users.

3. Purposes of Personal Data Processing

Index Fintech may process Users' personal data for the following purposes:

• Provide, operate and improve products, services

• Personalize experience and content

• Verify identity, account security

• Support, care for Users

• Notify policies, programs, new products

• Analyze data, market research, communication - marketing activities

• Prevent fraud and illegal activities

• Comply with legal obligations and requests from competent authorities

Index Fintech will obtain Users' consent before processing data for purposes outside the above scope, except where permitted by law.

4. Personal Data Security

Index Fintech commits to securing personal data in accordance with legal regulations and applying necessary technical measures to protect data. However, no system can guarantee absolute safety and Users need to proactively protect their personal information.

5. Types of Data Index Fintech Collects

• Basic personal data

• Sensitive personal data (if any)

• Technical data: IP, browser, device, cookie

• Behavioral data, access history, content interaction

• Marketing data and advertising feedback

6. Data Collection Methods

Index Fintech collects data through:

• Users provide directly

• Process of using Index.vn website

• Interaction with support department

• Legal third parties (payment partners, advertising, government agencies…)

7. Sharing and Processing Data with Third Parties

Index Fintech only shares data when necessary for legal processing purposes, including:

• Technology partners, operations

• Legal consulting, auditing units

• Competent state agencies

Related parties must comply with data security regulations according to law.

8. Special Case Data Processing

Index Fintech protects personal data of children, missing persons or deceased persons in accordance with current legal regulations.

9. Rights and Obligations of Users

Users have the right:

• Know, access, edit, delete data

• Withdraw consent

• Object to data processing

• Complain, claim compensation according to law

Users have the obligation:

• Provide accurate information

• Comply with service usage regulations

• Self-protect their personal data

10. Data Storage

Index Fintech only stores data for the time necessary for processing purposes or as required by law.

11. Processing Data with Foreign Elements

Index Fintech may transfer data abroad and commits to complying with related security standards and legal regulations.

12. Cookies

Index Fintech uses cookies to improve User experience. Users can adjust cookies in browser settings.

13. Contact Information

For any questions related to the Privacy Policy, please contact:

Email: toasoanindex@gmail.com / Hotline: 0987186999

14. General Terms

This Policy takes effect from the date of publication and may be updated periodically. Continued use of the service means Users accept the amended terms.