Government Inspectorate processes more than 22,800 complaints in over a year

Since being designated as the central point for receiving petitions addressed to the Government and the Prime Minister for more than a year, the Government Inspectorate has received nearly 24,000 petitions and has processed over 22,800 petitions. According to the Government Inspectorate, the Prime Minister's issuance of Decision 193/QĐ-TTg dated January 20, 2025, assigning this agency to receive, classify, and process petitions addressed to the Government, the Prime Minister, and Deputy Prime Ministers has marked a significant step in citizen reception work and in handling complaints at the central level. Consolidating the lead agency helps unify the processes for receiving, classifying, and processing petitions, while also enhancing the Government Inspectorate's role in state governance over citizen reception and resolution of complaints. According to statistics, in 2025 and the first five months of 2026, the Government Inspectorate received 13,838 petitions forwarded from the Government Office and has processed 12,440 petitions. Of these, 5,360 petitions were directed or referred to competent authorities for consideration or resolution as required. Notably, as many as 7,080 petitions related to cases have already been reviewed or resolved by competent agencies before, but citizens continued to send petitions without new facts or content. A public reception session in Hanoi - Photo: VGP/Toàn Thắng Not only handling petitions from the Government Office, the Government Inspectorate also directly received a large volume of petitions from citizens across the country. Cumulatively in 2025 and the first five months of 2026, this agency received 23,990 petitions and processed 22,802 petitions. These figures show that the demand for reflection and recommendations from people to central agencies remains high, while also reflecting the increasingly clear role of the Government Inspectorate in receiving, classifying, tracking, and processing petitions at the central level. Through implementing Decision 193, authorities have gained a clearer picture of the current landscape of complaint petitions. In addition to new cases requiring timely guidance or processing, the number of recurring petitions still accounts for a large share. Among the petitions processed, non-new-content petitions accounted for 56.91%. This indicates many citizens continue to submit petitions to various agencies even when the matter has been reviewed or already answered as required. According to the Government Inspectorate, this situation not only increases administrative workload but also requires continued dissemination of laws, expanding dialogue and explanations so that citizens understand their rights, procedures, and the scope of complaint and denunciation in accordance with regulations. Another trend observed is the continued rise in petitions submitted to central authorities. In the first five months of 2026 alone, the number of petitions forwarded by the Government Office to the Government Inspectorate rose more than threefold versus the same period last year. According to the Government Inspectorate, this not only creates heavy pressure on processing petitions but also reflects public confidence in central agencies in reviewing reflections and recommendations related to their rights and legitimate interests. In that context, the demand is not only to process faster but also to improve the quality of classification, management, and monitoring of information, ensuring petitions are transferred to the correct competent agencies, and reducing multiple transfers or duplicate handling. [Tử Kính (According to Government information)]