Users should unlink old devices when logging into VNeID on a new phone to protect personal data

VNeID (Vietnam Electronic Identification) is an electronic identity app on mobile devices developed by the National Population Data Center under Vietnam’s Ministry of Public Security. The app has been in use since July 18, 2022, and is designed to replace traditional documents by digitizing citizens’ identities on a digital platform.

VNeID allows users to integrate personal documents such as the citizen identity card, driver’s license, health insurance card, and social insurance card into one digital system. The National Population Data Center has also added additional features to support Vietnam’s broader digital transformation goals.

Can VNeID be used on multiple devices?

Under current regulations, a citizen’s VNeID account can log in on only one device at a time. As a result, users cannot use the same VNeID account on multiple devices simultaneously.

How to use VNeID on a new device

To move your VNeID account to a new phone, follow these steps:

1. Download the VNeID app on the new phone in the latest version via Google Play or the App Store.
2. Select login and sign in using the CCCD number and password.
3. On the main interface, go to Settings (bottom-right), then select Device Management.
4. The system will display all devices that previously logged into the VNeID account. Unlink old devices (sold, given away, or no longer in use) to better protect personal data.
5. After unlinking, log in again on the new phone using the corresponding CCCD number and password.

Important notes for login via NFC or after a phone is lost or damaged

When logging into VNeID via NFC or when accessing the account after a phone is lost or damaged, users should pay attention to the following:

• Protect personal information: Keep personal details, including phone number and CCCD/CMND number and password, secure. Do not share this information with anyone or with unreliable websites.
• Use a strong password: Choose a password that is difficult to guess, using a combination of uppercase letters, lowercase letters, digits, and special characters.
• Log in from a secure device: Use a personal device and ensure it is protected by a password or other authentication method.
• Check the official website: Access only the official VNeID login page and avoid fraudulent or untrustworthy sites.
• Log out after use: After completing activities on the VNeID account, log out to reduce the risk of unauthorized access.
• Update the app: Keep the VNeID app updated to the latest version to receive bug fixes and the latest security features.