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BIDV (Bank for Investment and Development of Vietnam) has announced a system upgrade plan to improve the quality of its products and services in response to growing customer demand. The upgrade will take place in two time windows: from 03:00 to 05:30 on April 18, 2026, and from 03:00 to 05:30 on April 19, 2026.
During these periods, some banking features and services will be temporarily interrupted. BIDV advises customers to proactively arrange their transaction plans to avoid disruption and apologizes for any inconvenience that may arise. Customers can contact the bank’s Customer Care Hotline for assistance.
BIDV has also announced that customers are required to update identification information in accordance with legal regulations, with a deadline of May 31. The update applies only when customer information differs from previously registered data and applies to both individual and organizational customers.
Individual customers are required to review and update identification information, including: full name, date of birth, nationality, occupation, identity document number, residential address, and contact information.
In addition, BIDV requires updates related to the beneficial owner, the purpose and nature of the relationship with BIDV, and related legal agreements.
For organizational customers, the scope includes trading name, registered office address, business registration code, field of operation, information about the legal representative, the board of directors, and the accounting department.
Organizations should also review matters related to the beneficial owner and the purpose of the relationship with the bank if there are changes.
BIDV said customers can update at branches or transaction offices across the network.
For simple changes to personal documents—such as document number, issue date, issuing place, or expiry—customers can update online via the BIDV SmartBanking app using the biometric setup feature.
After May 31, if BIDV does not receive a notification of changes, the bank will keep the customer information as previously registered.
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