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Hana Gold, a digital gold trading platform, has apologized to investors and said that part of its assets are currently being coordinated with authorities to support an ongoing investigation. The company stated that some assets are under review and that the operation and use of those assets are temporarily restricted pending the authorities’ progress. It also said that certain accounts used for business, banking, investment, and related systems have been restricted or frozen to support verification.
As a result, Hana Gold said that transaction processing and cash flow through these accounts must follow the guidance and procedures issued by the authorities.
Hana Gold said that some assets are being reviewed and that the operation and use of assets are temporarily restricted while authorities coordinate with the company. It added that some accounts used for business, banking, investment, and related systems are restricted or frozen to support verification.
The company said that during this period, processing of transactions and cash flow through these accounts must comply with the authorities’ guidance and procedures.
Hana Gold said it is not yet able to authorize a replacement for the legal entity, including shareholders, because the company is still in discussions with authorities and requires direct verification from the legal representative as prescribed.
The company said that its CEO and legal representative, Ngô Thị Thảo (also known as Hana Ngô), is cooperating with authorities as requested by the case, which has affected some operational and decision-making activities.
Hana Gold said it has implemented an internal operational substitute mechanism to maintain control levels.
To support auditing and safeguard the system, the company said certain functions of the HanaGold app are temporarily limited, including:
Despite the temporary restrictions, Hana Gold said all customer assets remain recorded in the system and that investors have received email confirmations. The company said: “Temporary trading restrictions do not change customers’ asset ownership.”
Regarding circulating information about the Onus Lab case, Hana Gold said authorities’ engagement with the legal representative is part of the coordinated investigation under that case. The company said it understands this is a sensitive period, particularly for customers with large assets on the platform.
As previously reported by Nguoi Lao Dong at the end of March, Ngô Thị Thảo, Vương Lê Vĩnh Nhân (Eric Vương), and several others were indicted in relation to the operations of the ONUS crypto exchange.
Among HanaGold investors, anxiety remains about when trading functions—especially withdrawals—will be restored, and many questions persist about the platform’s next steps.
According to introductions, Ngô Thị Thảo has more than eight years of experience in finance, technology, and securities, and has managed and implemented numerous projects. Under her leadership, Hana Gold has pursued a model that applies technology to gold trading, enabling users to buy gold with small amounts (from around 100,000 VND).
The company aims to become Southeast Asia’s leading platform for asset management and investment by 2030. It currently has more than 300,000 users and operates five branches in Ho Chi Minh City, Hanoi, Da Nang, Can Tho, and Ca Mau. Hana Gold said it has raised approximately USD 1.7 million from investment funds.
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