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New research by Amplitude suggests that senior leaders’ distrust of artificial intelligence (AI) is contributing to inefficient AI implementation and widening Australia’s AI skills gap.
The study points to a generational divide in how much business leaders and their employees trust AI recommendations, potentially limiting the benefits of the technology for Australian organisations and slowing the development of AI skills across the workforce.
According to Amplitude’s study, just 4% of workers aged 55–64 say they trust AI recommendations over their own judgement, compared with 31% of workers aged 18–24.
At the same time, AI tool usage is higher among younger workers: 39% of those aged 18–24 use AI tools daily, versus 20% of those aged 55–64. The figures indicate a trust gap between older professionals—who are more likely to hold leadership roles—and younger professionals, who are more likely to be in junior positions.
Despite higher day-to-day usage among younger workers, AI is not widely positioned as central to organisational work. Only 13% of respondents aged 18–24 and 9% of those aged 25–34 say AI is core to their organisation’s work. Close to half (48%) say their organisation is getting better at AI but still has a way to go, while 24% say their organisation rarely uses AI at all.
The research also links the organisational lack of AI direction to how professionals develop AI skills. More professionals aged 18–24 upskill in AI outside of work hours (40%) than during work hours (32%). Across all age groups, only 5% say they upskill in AI through mentorship or peer learning.
Amplitude’s Head of Value for Asia Pacific and Japan, Mark Drasutis, said the age-based discrepancy in trust may lead senior decision-makers to downplay AI’s potential, limiting the value organisations derive from these tools. He added that without strategic implementation, AI may fall short of its goals and contribute to a structural adoption ceiling that restricts skills development and exacerbates Australia’s AI skills shortage.
The findings suggest that while AI tools are being used—particularly for writing, summarisation and information tasks—leadership-led frameworks may be insufficient. The study indicates that distrust among senior decision-makers could be slowing broader adoption, limiting the development of AI skills, and contributing to uneven workplace dynamics.
Note: all percentages have been rounded to the nearest whole number.
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