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Quadient (Euronext Paris: QDT), a global automation platform for secure and sustainable business connections, said it was named a Leader in the “Omdia Universe: Customer Communications Management (CCM), 2026” report. The report is an independent analysis of technology providers in the CCM industry.
Quadient’s Inspire suite received “Best in Class” recognition for both Technology and Solution Breadth. The company said it achieved the highest technology score of any vendor evaluated.
Omdia cited Quadient Inspire’s strength across content creation, batch communications, and ad hoc communications. The report also highlighted Quadient Inspire’s flexible deployment options and its integrated customer journey mapping.
Omdia recognized Quadient Inspire for the way generative AI is used within the platform, describing it as an assisted, governed capability. The report said the tool helps create, refine, analyze, translate, and optimize communications, content, and scripts, with human oversight and approval workflows built in.
The report also spotlighted Quadient’s customer engagement capabilities, including A/B testing. Omdia said Quadient is the first CCM provider to incorporate customer journey mapping directly into its platform.
Omdia said Quadient should be on a shortlist for organizations seeking a CCM solution with flexible deployment options ranging from on premises to SaaS, supported by integrated journey mapping to help identify and bridge gaps in the customer journey.
Quadient said its Inspire portfolio provides a unified omnichannel CCM solution, designed to ensure interoperability through aligned and coordinated feature releases, shared codebases, and integrated connectivity efforts. The company said this is intended to enhance customer experiences across all channels.
Omdia said the CCM market is evolving beyond traditional billing and statements. It identified omnichannel delivery, AI-assisted content creation, and integration with digital experience management platforms as defining growth areas.
Quadient said Inspire addresses these needs through role-based authoring, reusable content libraries, governed workflows, AI-assisted authoring, and deep personalization capabilities.
“Quadient should appear on your shortlist if you are looking for a CCM solution that supports flexible deployment options ranging from on premises to SaaS, with integrated journey mapping to help identify and bridge gaps in the customer journey,” said Maxine Holt, vice president, Enterprise and Channel Research, Omdia.
Quadient said the recognition reinforces its strategy to bring human-centered, governed AI into enterprise communications. “Companies need a holistic approach that connects content, data, workflow and journey insights to deliver customer communications that are timely, compliant and meaningful,” said Lilac Schoenbeck, senior vice president, Digital Product, Quadient. “With Quadient Inspire, organizations strengthen relationships at scale by improving the consistency, personalization and speed of customer interactions, all the while maintaining the oversight and control regulated industries require.”
Quadient said it holds the No. 1 global market share in CCM.
For complimentary access to the Omdia report, visit: Omdia Universe: CCM 2026.
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