Tax Authority issues urgent directive as over 9 million taxpayers, including about 700,000 business households, have not used eTax Mobile.

The Tax Department reports that the number of taxpayers who have not yet used eTax Mobile remains large. Official Letter No. 2538/CT-NVT concerns enhancing measures to help taxpayers access electronic tax services and the eTax Mobile app. According to the 2026 tax administration data, nationwide there are more than 13.3 million taxpayers comprising households, individuals with business activities, and individuals with non-agriculture tax liabilities, or individuals with wage withholding. However, among them only 4.2 million taxpayers have installed and used the eTax Mobile app, accounting for 32% overall: households and self-employed individuals account for 78%; non-agriculture taxpayers account for 17%; and individuals whose wages are taxed at source account for 32%. For the group of households and individuals with business activities, as of 19 April 2026, the number of business households that have used eTax Mobile nationwide is 2,390,420 out of 3,082,983 active and registered taxpayers, achieving 78%. Thus, there are currently 9.1 million people, of which nearly 700,000 business households have not used eTax Mobile. The Tax Department requires tax authorities to review and standardize taxpayer data including personal identifiers, phone numbers, email, residence, business location, bank accounts, and activity status. Regarding tax filing submissions, as of 20 April 2026 nationwide there are 364,774 business households that filed Form 01/CNKD successfully; 32,215 filed Form 01/BDS; and 1,335,694 filed the notice of sample bank account number 01/BK-STK. The Tax Department calls for units to monitor filing intake daily, monthly, and quarterly; clearly classify taxpayer groups; and organize high-priority support campaigns before the filing deadline. The Tax Department directs local authorities to continue coordinating with banks, payment intermediaries, and providers of e-tax declaration and payment solutions; not to impose additional conditions or procedures that hinder taxpayers’ access. Taxpayers should be offered suitable options, ensuring transparency, no coercion, and no unnecessary costs. The Tax Department requires authorities at all levels to thoroughly review and strictly address any difficulties, obstructions, or bias in the implementation process. Tax chiefs in provinces must lead directly and be responsible for results in their jurisdictions, and must strengthen discipline to avoid harassment of taxpayers; monitor and strictly address violations in official duties.