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TPBank's Chairman Do Minh Phu said that AI will replace part of repetitive tasks but cannot fully replace humans. Instead, technology will force workers to upgrade their capabilities and adapt to the new environment. The chairman noted that AI will replace some monotonous tasks; however, those who know how to use AI will work more efficiently, while those who fail to adapt will gradually be replaced. This is an inevitable trend. He also stressed that AI use must be aligned with ethical standards and should not be entirely dependent on technology. AI is only a supporting tool, and the ultimate responsibility remains with people. In the long term, TPBank's leadership believes that the bank's most important asset is not technology or systems, but customer trust. Technology can be bought, but trust cannot. If not safeguarded, trust will erode, Mr. Phu said. TPBank currently has about 17 million customers, and according to the bank's leadership, this number is not just a figure but millions of relationships and trust accumulated. Maintaining and strengthening this trust is viewed as the most important investment in the bank's long-term development strategy. Linh San Market Pulse
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