Saigon-Hanoi Bank (SHB) officially deployed the feature "Account alert for funds received from accounts with signs of fraud or deception" on July 1, 2026, across its electronic channels to flag recipient accounts suspected of fraud and help customers mitigate risk during transfers.
The implementation aims to enhance customer protection amid increasingly sophisticated fraud methods by adding a proactive alert layer in the transaction journey. It provides customers with a basis to pause, review recipient information, and verify via official channels before transferring funds, reducing the risk of transferring to accounts linked to fraud or deception.
The system automatically checks and cross-verifies recipient account details when a customer enters the recipient account information to perform a funds transfer and displays an alert on the transaction screen if the recipient account shows signs of fraud, according to alert lists from the police, government authorities, and relevant organizations.
The feature is applied to SHB's electronic channels, including the SAHA digital banking app, SHB Corporate Mobile, and Internet Banking. SHB will continue to roll out alerts synchronously across all channels. Implementing the feature across multiple touchpoints helps individual and corporate customers identify risk earlier, particularly in situations involving transfers to unfamiliar accounts, new accounts with activity, or transactions with indicators requiring verification.
With the new feature, SHB adds an additional proactive alert layer in the transaction journey. Based on the alert information SHB provides, customers make the final decision whether to proceed or cancel the transaction. For recipient accounts that display alerts of suspected fraud or deception, SHB recommends customers exercise caution, re-check recipient information, verify identity through official channels, and refrain from following instructions from unclear sources, as well as not sharing security details, OTP, login passwords, or account numbers.
The feature enhances customer protection and supports safer digital banking by providing proactive alerts at key points in the funds transfer process. SHB aims to accompany customers with modern, humane, and trusted financial solutions, contributing to safe digital payments and protecting customers’ legitimate rights.
SHB’s approach reflects a proactive risk-management posture by adding an alert layer that prompts customers to verify recipient information through official channels before proceeding with transfers. The bank emphasizes safety, customer-centric protection, and continued improvement of security solutions as part of its strategy to prevent fraud and strengthen digital banking services.
SHB’s ongoing recognition for security efforts, including national and regional acknowledgments in 2025, underpins the bank’s commitment to safe, compliant digital financial services and aligns with its goal of becoming a leading national bank of a new generation.
