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Sinch today announced it has been named the 2026 Adobe Customer Experience Orchestration Technology Partner of the year, a recognition that highlights the company’s role in helping brands deliver connected, real-time customer experiences.
The award underscores Sinch’s position in enabling enterprises to orchestrate personalized, scalable engagement across messaging channels. Sinch’s offering is described as bridging data, communications, and customer journeys within the Adobe ecosystem.
Jonathan Bean, EVP Global Partnerships at Sinch, said the recognition reflects how communications are increasingly integral to customer experience orchestration across touchpoints in the customer journey. He added that the partnership is intended to help businesses deliver “timely, relevant, and trusted customer interactions at scale.”
Sahil Gupta, Sr. Director Business Development at Adobe, said Sinch has demonstrated strong collaboration and innovation in extending the value of Adobe Experience Cloud. He added that the work helps organizations deliver more connected and engaging customer journeys.
At Adobe Summit 2026, Sinch will showcase how messaging is evolving into a key driver of customer engagement. The company said Rich Communications Services (RCS) enables branded, interactive, and secure mobile experiences.
Sinch also stated that visitors can meet the company at booth #2314. On April 22 at 9:00 am PDT, Sinch’s Michael Ahearn and Google’s Alexandre Allemand will discuss how SMS and RCS can power real-time, cross-channel customer experiences.
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