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RingCentral’s AI Receptionist, known as AIR, is being expanded beyond answering calls to execute customer transactions end to end. The company said the system now handles roughly 11,800 business customers across healthcare, financial services, construction, and legal, shifting from call-handling to booking appointments, processing orders, and responding to messages without looping in a human.
RingCentral said traditional customer service often worked in layers: a bot handled the first exchange, a human took over when needed, and a back-end system processed the transaction. With AIR, the company said the same system now covers all three functions from a single platform.
In a Thursday (May 7) press release, RingCentral said it added integrations to AIR that let it operate across multiple customer journeys:
RingCentral also said AIR can step into call queues during peak hours or when agents are unavailable. The company cited a healthcare group scenario where AIR can greet callers, answer questions about office hours or accepted insurance, and schedule appointments while staff are occupied.
RingCentral highlighted deployments and outcomes from partners and customers:
RingCentral said AIR now includes automatic language detection, identifying a caller’s language from the first word and continuing in that language across 10 options, including Spanish, French, and Portuguese.
Gartner predicted last August that 40% of enterprise applications will include task-specific AI agents by the end of 2026, up from less than 5% today. RingCentral said the Shopify and Calendly integrations place AIR within that category by enabling the system to complete transactions rather than route to another workflow.
RingCentral said AIR now has more than 11,800 business customers, up from 8,300 at the end of Q4 2025, according to PYMNTS. The company also reported that Q1 2026 subscriptions revenue rose approximately 6% year over year to $623 million. RingCentral said it will report Q2 results in August.
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