SHB signs strategic partnership with Huawei to accelerate digital transformation and shape the future of the bank

SHB signs a strategic partnership with Huawei in Hanoi on April 19, as Saigon-Hanoi Bank (SHB) and Huawei Technologies officially signed a strategic cooperation agreement, marking an important step in SHB’s bold and comprehensive transformation journey. The partnership also reinforces SHB’s proactive, leading role in realizing the Party and State’s major directives on science and technology development, innovation, and national digital transformation. The ceremony featured SHB’s leadership emphasizing the significance of technology as a central driver for competitiveness, operational optimization, and customer experience, and highlighted SHB’s intention to reshape its growth model and accelerate digitalization while contributing to Vietnam’s digital economy. Huawei will act as a strategic advisor, supporting SHB in planning the transformation roadmap, designing the technology architecture, building the data platform, and deploying advanced solutions. With global experience and a track record of partnering with major financial institutions, Huawei is expected to help SHB deliver system-wide breakthroughs to create a modern, safe, flexible, and sustainable digital bank. The collaboration also signals a belief in the value of technology to build an ecosystem-based growth model around SHB’s central customer hub, engaging with client companies, suppliers, distributors, partners, employees, and end customers within a cohesive financial ecosystem. At the signing ceremony, SHB’s Vice Chairman and CEO Deputy, Mr. Do Quang Vinh, stated: “In a global environment where digital transformation is accelerating, strategic collaboration with a leading technology group like Huawei is a breakthrough that reflects SHB’s long-term vision and ambition. We view technology as the core engine to enhance competitiveness, optimize operations, and elevate customer experience. Through this partnership, SHB will not only drive comprehensive bank transformation but also contribute to innovation, the development of a digital economy, and the country’s sustainable growth in a new era.” The partnership focuses on three cross-cutting pillars: accelerating digitization and comprehensive modernization of bank operations; building an open, flexible technology architecture ready for the future; and enhancing operational capacity with system stability, security, and high resilience. Huawei will serve as a strategic advisor, helping SHB map the transformation roadmap, design technology architecture, build data platforms, and deploy advanced solutions. Leveraging its global experience and long-standing collaboration with major financial institutions, Huawei is expected to enable SHB to achieve system-level breakthroughs toward a modern, safe, flexible, and sustainable digital bank in line with international standards. More importantly, the collaboration goes beyond upgrading technology infrastructure. Huawei can bring deeper value to SHB, such as experience in designing large-scale technology architectures, developing data and cloud platforms, and enhancing governance and operational capabilities driven by data, AI, and automation. During the event, Spawn Fan, Huawei Asia-Pacific Chief Commercial Officer, shared that collaborating with SHB marks a milestone in expanding Huawei’s presence in Vietnam. Given SHB’s domestic and international standing, Huawei aims to provide innovative technologies to support SHB’s strong digital transformation journey.” The technological ecosystem strategy Acknowledging technology as a strategic pillar, SHB is progressively restructuring its operating model around a “5 FIRST” framework: Data + AI First, People First, Cloud First, Security First, Mobile First. Data + AI First places data and AI at the heart of every decision—from analyzing customer needs and predicting behavior to risk assessment and product personalization. People First asserts technology should serve people—customers—and empower the SHB team. Cloud First aims to build flexible, modern infrastructure with rapid scalability. Security First treats system and data security as a prerequisite for trust and sustainable growth. Mobile First designates mobile devices as the primary touchpoint for digital banking. This framework will underpin SHB’s efforts to deliver a more modern, flexible, convenient, safe, and secure customer experience, while expanding SHB’s capacity to serve large enterprise clients, supply chains, strategic partners, and individual customers within a cohesive financial ecosystem. The Huawei partnership aligns with SHB’s broader strategic direction: to develop an ecosystem of partners to serve as a long‑term growth engine. SHB will approach customers not by individual business units but through an ecosystem centered on the customer. From a parent company or flagship enterprise, SHB will extend its products, services, and solutions to subsidiaries, suppliers, distributors, agents, partners, employees, and end customers. Each major partnership thus not only drives credit growth but also opens multi-layered growth opportunities for the bank. This alliance with a technology leader such as Huawei fits SHB’s long-term vision to become the Top 1 bank in efficiency, the most loved digital bank, the best retail bank, and a top supplier of funding, financial products, and services for strategic private and government clients with integrated ecosystems, sustainable development, green finance, and strong retail and SME banking; and by 2035 SHB aims to be a modern retail bank, a green bank, and a leading digital bank in the region. The partnership also signals SHB’s intention to expand beyond national borders to regional and international markets, reinforcing its position as a modern, efficient, innovative bank with a clear strategic vision in the digital era. The collaboration between SHB and Huawei is not only a milestone for the two companies but also a practical step toward promoting broader collaboration across sectors and aligning with national strategic goals for development. Source: Minh Tai; FILI 08:56 20/04/2026