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Argentine fintech Belo said it faced a major disruption after Anthropic unexpectedly suspended more than 60 internal Claude AI accounts, leaving the company without access to core tools used for its operations.
Belo’s Chief Technology Officer, Pato Molina, criticized Anthropic on X, saying the action disabled accounts belonging to a legitimate business without explanation or a clear reason. Molina said the abrupt cutoff left Belo’s team “paralyzed” and unable to continue work.
He also argued that Anthropic’s support process was inadequate, describing the only available channel as a Google Form.
Molina shared screenshots of an email from Anthropic’s Security Team indicating that the system detected signals suggesting a violation of the Terms of Use. According to Belo’s account, that detection led to the revocation of its access to Claude.
From the incident, Molina said Belo concluded that maintaining multiple AI platforms is essential for business resilience. He noted that while diversification can provide continuity, switching between models is not straightforward.
Belo’s leadership reportedly prepared to switch entirely to Codex if the Claude issue could not be resolved quickly. Molina also warned that many firms may ultimately prefer providers with a long track record of service to reduce the risk of losing chat history and disrupting workflows.
Anthropic restored Belo’s access after more than 15 hours. The provider issued a brief apology, stating that the earlier detection was a false positive.
The episode sparked discussion about enterprise AI architecture, with some commenters criticizing the rigidity of large technology providers and others describing similar experiences involving sudden data-access losses. Belo’s leadership said the incident highlighted how operational control in AI-driven work can depend on a misidentified signal in a partner’s screening system.
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