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Giấy phép số 4978/GP-TTĐT do Sở Thông tin và Truyền thông Hà Nội cấp ngày 14 tháng 10 năm 2019 / Giấy phép SĐ, BS GP ICP số 2107/GP-TTĐT do Sở TTTT Hà Nội cấp ngày 13/7/2022.
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During the processing of personal income tax settlement on the eTax Mobile app, many people encountered entries of income from a payer organization that does not reflect an actual employment relationship or income. The tax authorities say this may be an error in the declaration process or misreporting. To protect taxpayers’ rights, the Thanh Hóa province Tax Administration Office has issued guidance on how to handle these cases.
Taxpayers are advised to proactively check the details with the organization that submitted the income information. They should look up the tax code of the organization that was reported incorrectly to find contact information. If the information can be confirmed, taxpayers should contact the paying organization directly to request an adjustment and supplementation of the filing so it reflects the actual situation.
If taxpayers cannot contact the organization or the organization does not cooperate, they should respond through the eTax Mobile app:
In cases requiring urgent handling or where misdeclaration affects tax obligations (including tax payable or delays in settlement), taxpayers should send a written application/complaint to the tax authority responsible for the organization.
Taxpayers should:
The tax authority notes that it provides templates for taxpayers to refer to and use. It also states that, in practice, many taxpayers who submit directly to the tax authority have had their cases received and processed promptly, helping secure legitimate rights.
The tax authority recommends that taxpayers regularly check personal income tax settlement data, including for prior years, to promptly detect and resolve any errors (if any). It thanks taxpayers and asks for their cooperation in implementing these measures.

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