OPES and PVI Insurance Sign Strategic Partnership to Enhance Customer Experience

OPES Insurance Joint Stock Company (OPES) has formally signed a strategic cooperation agreement with Vietnam National Insurance Corporation (PVI Insurance), aiming to enhance customer experience and support growth in a new phase.

Scope of cooperation

Under the agreement, the two parties will implement comprehensive cooperation, initially focusing on assessment and claims handling services for motor vehicle insurance provided by PVI Insurance.

In subsequent phases, the scope is expected to expand to co-insurance programs, including home, auto, health, and accident insurance, along with additional products.

Expected operational and customer benefits

The cooperation is designed to combine OPES’s digital insurance platform, technology capabilities, and user experience with PVI’s internationally standardized assessment and settlement system, a broad network of partner garages, and implementation expertise.

By integrating PVI’s assessment and claims capabilities, OPES expects improvements at key service touchpoints, including:

• Improving service quality
• Optimizing incident handling processes
• Shortening wait times
• Simplifying procedures
• Increasing transparency

For auto physical damage insurance—one of OPES’s focal products—PVI’s support is expected to strengthen competitiveness, particularly as the partner ecosystem expands and the customer base grows.

Co-insurance programs are also expected to enable a more diverse product catalog, with larger-scale services and consistent implementation quality across the market.

Statements from both sides

At the signing ceremony, Mr. Nguyen Huu Tu Tri, Executive Deputy General Director of OPES, said: “We focus this strategic cooperation on improving customer experience and value — brand prestige — while leveraging the strengths of each party within the insurance value chain. OPES concentrates on technology, data, product design and digital experience; while the assessment, settlement and practical deployment capabilities from PVI will help us further improve service quality at the most critical touchpoints. This will be a foundation for OPES to achieve solid growth in 2026.”

On the PVI side, Mr. Pham Anh Duc, General Director, said: “The cooperation agreement demonstrates the commitment of the parties to a long-term partnership, boosting deployment capacity and risk control. PVI commits to delivering the highest service quality for customers through its broad network and the high expertise of its staff, thereby enhancing overall efficiency across the entire deployment process.”

Mr. Duc also noted that the cooperation between PVI and OPES is expected to contribute to increasing the capacity to deploy insurance programs and to promote the Vietnamese insurance market toward professionalism and alignment with international standards.

Capital plan for 2026

Looking ahead to 2026, the article states that the company will continue to increase its charter capital to VND 5,000 billion, strengthening its financial base to roll out large-scale insurance programs.